Refund & Cancellation Policy

This policy applies to professional engagements with Laurel Way Analytics Co., Ltd. — branch scorecard design, KPI audits, executive briefings, and quarterly refreshes. It does not apply to products we do not offer (software subscriptions, physical goods, or online courses).

1. Deposits and invoicing

Flagship scorecard cycles require a 40% deposit on signed scope letter, 40% on draft delivery, and 20% on final handover. Briefing sessions and quarterly refreshes are invoiced in full after delivery or session completion unless otherwise stated in writing.

2. Cancellation by client

Before work begins

If you cancel after signing a scope letter but before discovery meetings or site visits, we refund the deposit minus a 10% administrative fee to cover scheduling and preliminary review.

After work has started

Once discovery, site visits, or drafting has begun, deposits and progress invoices are non-refundable. You receive all work completed to the cancellation date.

3. Rescheduling

Discovery calls, workshops, and briefing sessions may be rescheduled once without fee if requested at least 5 business days in advance. Late rescheduling or no-shows may incur a ₩350,000 rescheduling fee for sessions requiring travel.

4. Executive briefing sessions

Cancellations made 7 or more business days before the scheduled session receive a full refund of any prepaid fee. Cancellations within 7 business days forfeit 50% of the session fee. No-shows forfeit the full fee.

5. Quarterly refresh retainers

Retainer clients may cancel future quarters with 30 days written notice before the next billing cycle. The current quarter in progress is non-refundable once data processing has started.

6. Non-refundable items

• Travel expenses already incurred for site visits
• Work completed and delivered in draft or final form
• Rush fees agreed in writing for compressed timelines

7. Cancellation by Laurel Way

We may cancel an engagement if a client fails to provide required data or access after two written reminders spanning 15 business days. In such cases, fees for completed work remain due; unearned prepaid amounts are refunded.

8. Refund process

Approved refunds are processed within 14 business days to the original bank transfer account. Refund requests must be submitted in writing to info@filelaurelway.click with the invoice number and reason for cancellation.

9. Disputes on deliverable quality

If deliverables do not match the signed scope letter, notify us within 10 business days of delivery. We will correct scope gaps through an additional draft round at no charge. Quality disputes do not automatically qualify for full refunds if the work substantially meets the agreed scope.

10. Contact

Laurel Way Analytics Co., Ltd.
Song Jihun, 33 Wonju-daero, Wonju-si, Gangwon-do 26400, REP. OF KOREA
info@filelaurelway.click · +82-33-5274-8163